Water Leak? Sewer backup? No water coming from the faucet? Other URGENT issues?

For problems that require immediate response, please call us 24/7 at (281)290-6500 or toll free at (855) 290-MDS1.

If you have a problem with your bill, such as the amount of water used or a question about payment options, please call 281-290-6507.

*If you live in and receive water from the City of Houston, please call 311 or visit www.houstontx.gov/311.*

For less urgent issues

Feel free to email us at info@mdswater.com or fill out the form below and one of our Customer Care representatives will get back to you as soon as possible (be sure to include your service address!).

*Note that submissions through the web site are only monitored during regular business hours (8:30 – 4:30). For urgent issues or for issues that need attention after hours or on the weekend, please call our 24 hour service line listed above.

    Quick Links

    Report a Problem
    View or Pay Your Water Bill
    Water Conservation
    Start, Stop, Transfer Service
    SMART Meter Info
    How to Read Water Meter
    How to Read Water Bill
    Hurricane Preparedness
    Sign up for Harris Co. Flood Warning System