FAQ

FAQ 2018-07-20T23:11:13+00:00
What payment methods do you accept? 2018-07-20T23:12:22+00:00

Payment Instructions

1. Paying by Mail – Remittance Address:

Your Water District Name as it appears on your bill
P.O. Box 3150
Houston, TX 77253-3150

2. Paying online using Credit/Debit Card or eCheck

Register your account or pay as a guest
Pay one time or every month
CLICK HERE TO ACCESS THE SECURE PAYMENT PORTAL AND YOUR ACCOUNT INFORMATION

(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)

3. Paying By Phone

Payment using a live representative; please call (855) 270-3592.

(Credit/Debit Card = $3.50 per transaction, up to $300.00)
(Credit/Debit Card = 2.65% per transaction, over $300.00)
(eCheck = $3.50 per transaction)

4. Paying Through Your Bank’s Bill Paying Services

  • Add “Your District Name as it appears on your bill” to the bill pay option through your bank
  • Add your account number for proper processing
  • Complete with the District’s Remittance address above

5. Paying at Your Local Supermarket

  • Pay at your local HEB and Kroger
    Present a payment coupon with the account number
    ($1.50 fee assessed for this service)

6. Paying at Walmart

  • Pay at your local Walmart
    Present a payment coupon with the account number
    ($1.00 fee assessed for 3-day delivery)
    ($1.50 fee assessed for overnight delivery)

7. Paying in person – Office Locations:

Pay in person at these MDS offices
Monday – Friday 8:30 a.m. – 4:30 p.m.
PAY WITH CHECK OR MONEY ORDER – NO CASH ACCEPTED

8. TERMINATED SERVICES

If your water service has been TERMINATED  for NON-PAYMENT, you can use:

  • Credit Card
  • Pay at the nearest MDS Office with a cashier’s check or money order.
  • Pay at a grocery store or Walmart with cash.

Be sure to call Customer Care at (281) 290-6507 with the confirmation number to have your water service restored.

I need to cancel my service. 2018-07-18T21:44:29+00:00

Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday.

You will need:

  • Current address or account number
  • Forwarding address
What do I do if I can’t pay my bill? 2018-07-18T21:44:33+00:00

Some accounts may be eligible for enrollment in payment plans. Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday to find out if you are eligible.

How do you read a water meter? 2018-07-18T21:49:50+00:00

For analog meters, we have meter readers manually read your meter once a month. Smart meters are automatically logged. For information about how to read your own meter, click here.

If you think your meter has not been read correctly, please contact us.

How do I pay my water bill? 2018-07-18T21:50:12+00:00

Visit our payment portal by clicking here and inputting the district name found on your water bill to learn more about payment options.

How do I set up new service? 2018-07-18T21:50:34+00:00

Call us at (281) 290-6507 or toll free at (855) 290-MDS1 from 8:30 to 4:30 Monday through Friday.

You will need:

  • Lease agreement, listing agreement, or proof of ownership, and
  • A valid Driver’s License
What is a Regional Water Authority fee? 2018-07-18T21:52:09+00:00

Water districts in the Gulf Coast Region are mandated by the State to join a Groundwater Reduction Plan. Regional Water Authorities are responsible for implementing the Plan to reduce the use of ground water by converting to surface water. The costs associated with building and maintaining the surface water infrastructure are passed on to customers. Your Regional Water Authority fee is charged per 1,000 gallons of water used, as reflected on the front of this statement.

To learn more about your specific RWA, use the links below to visit their web sites.

Why does my bill increase so much during the summer months? 2018-07-18T21:56:50+00:00
  • Higher usage = higher bill
  • Irrigation is the #1 reason usage increases during summer heat
    1. Irrigate grass and landscaping no more than TWICE per week. Most of us overwater.
    2. Adjust sprinkler heads so that you water grass, not the concrete.
    3. Upgrade to water conserving nozzles.
    4. Convert to drip irrigation for flowerbeds.
    5. Maintain your irrigation system by repairing leaks and knowing how to program the system.
  • The more water you use, the higher the amount billed for the Regional Water Authority Fee.
Why does my bill show a past due amount? 2018-07-18T21:55:08+00:00

Payments not received by the due date are considered delinquent.

If you believe you have received a delinquent notice in error, please contact us.

Quick Links

Hurricane Preparedness
Pay My Bill
Report a Problem
Start, Stop, Transfer Service
How to Read Water Meter
How to Read Water Bill

About Municipal District Services

Municipal District Services, LLC (MDS) is a locally owned utility district management firm focused on providing operational, regulatory, and customer service excellence. MDS provides safe drinking water and compliant wastewater treatment to more than 100,000 connections and businesses in the Greater Houston area.